Managed IT Support

Our proactive approach to IT support and maintenance ensures that you can focus on what matters most – your core business.

Core Support Services

In a world where multi-cloud adoption, cybersecurity threats, and compliance requirements are constantly evolving, having reliable guidance is more critical than ever. Our seasoned professionals excel at navigating these complexities, empowering your business to thrive.

The foundational elements of our IT support service include the following essential components:

  • Helpdesk:

Remote and on-site assistance for efficient issue resolution to keep your technology running smoothly and your team productive.

  • Proactive Monitoring:

Remote monitoring and preventative maintenance ensures systems are running at optimal levels and minimises the risks of costly remedial action.

  • Mission Critical Response:

Comprehensive emergency response process structured to effectively handle unforeseen incidents and minimise their impact on your business operations.

  • Daily IT Admin Tasks:

We provide daily backup checks, automated updates and patch management for Windows OS, and minor change requests (<15 minutes).

  • Auditing & Reporting:

Effortlessly monitor tickets, access detailed reports, and gain insight to your IT estate for informed budget and lifecycle planning success.

  • Dedicated Technical Account Manager:

Providing advice and ongoing strategic guidance with scheduled Business Review meetings.

  • Bolt-on Managed Cybersecurity:

Enhance your IT support with our Bolt-on Managed Cybersecurity services. Our experts secure your systems against evolving threats, ensuring compliance and safeguarding your data. Integrated seamlessly into our proactive IT support framework, these tailored solutions empower your business in today’s dynamic landscape.

Why Work With Us?

When it comes to business IT support, we don’t sit around and wait for something to go wrong before we fix it. we take a proactive approach, forming it strategies for businesses based on their needs

Strategic Partnership:

We assign each client a dedicated Technical Account Manager with over 20 years of industry experience. They're here to provide personalized support and swift responses to your technology needs. Through scheduled Business Review meetings, we'll analyze the latest trends and developments, demystifying the IT challenges you face and providing insights and a technology roadmap to drive your business forward.

Tailored IT Support:

We don’t do one size fits all IT support. Our services are flexible – whether you’re an SME in need of fully managed support, or an internal IT team that needs a little extra support, technical expertise or manpower.

A Team of Local Experts:

Whilst most issues can be fixed remotely, it’s good to know we’re close by to support you onsite if necessary. With a dedicated team based just off the M50 in our Dublin 12 offices, we’re ideally placed to support businesses nationwide.

Industry-leading Systems & Tools:

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM), Secure Password & Site Information Vault, and support tools providing the best customer experience possible.

Industry-leading partnerships:

Our close relationships with vendors mean we’re well positioned to support our clients in implementing cloud solutions. Our top accreditations, such as being a Datto, Dell, Microsoft, SonicWall, Sophos, VMware Partners, give us the expert knowledge and tools to help with integration.

Fully Certified & Experienced Team:

All of our team are fully trained and accredited with years of experience and knowledge under their belts, so you can get the best solutions and service.

ISO 27001 Certified:

As an ISO 9001 and 27001 Certified business, we prioritise quality information security. You can trust us to handle your sensitive data with utmost confidentiality, implementing robust security measures, risk management, and compliance with international standards.

People-first culture:

Our people are our most important asset. Not only are they passionate about great customer service (which they always deliver with a smile), our expert technicians are first-class at what they do. We’re fully trained and accredited in all the latest technologies, enabling us to support you across a wide range of IT environments.

Independent advice:

Our team of experts are highly trained to give you practical, useful advice that will help you best utilise cloud technologies. We’re vendor-neutral, and have your best interests at heart, meaning you can be sure we’ll work towards creating the best solution to support your long-term business goals.

Fixed monthly fees:

Each support package we create is tailored to the individual business. Our fixed-fee pricing model results in transparent costs, so you can plan your finances without worrying about nasty surprises.





Enhance your business with Abacus Systems’ managed IT support services. Contact us today to learn more about how we can streamline your IT operations and ensure your organization runs smoothly and efficiently.