Quality Policy

Effective date: 28 July 2025

At Abacus Systems, our goal is to deliver reliable, secure, and high-quality IT services that meet the needs of our clients and support their long-term success. As a Managed Service Provider, we recognise that consistent service delivery, technical competence, and strong customer relationships are critical to our growth and reputation.

We are committed to the following principles:

• Customer Focus

We actively engage with our customers to understand their requirements, understand their requirements, and work to exceed expectations through responsive, tailored IT support and solutions.

• Reliable and Consistent Service Delivery

We ensure that our services are delivered efficiently and consistently by following well-defined processes, regularly reviewing performance, and embracing best practice frameworks.

• Skilled and Engaged People

We provide our team with the tools, training, and support they need to deliver excellent service and grow professionally.

• Continuous Improvement

We are committed to the ongoing improvement of our Quality Management System. This is achieved through regular monitoring, internal audits, customer feedback, and structured management reviews to identify and act on opportunities for improvement.

• Compliance and Integrity

We operate in compliance with all applicable legal, regulatory, and contractual requirements, and promote a culture of accountability and transparency in everything we do.

Our Quality Management System is aligned with the requirements of ISO 9001:2015 and is reviewed regularly to ensure it remains effective, relevant, and fit for purpose. This policy is communicated to all staff and is publicly available to clients and stakeholders via our website.